Central Cabs Neath - 24/7 Taxi Service

Privacy Policy

Last updated: January 2025

1. Introduction

Central Cabs Neath ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our taxi services or visit our website at https://www.centralcabsneath.co.uk.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, and email address when you make a booking or enquiry.
  • Journey Details: Pick-up and drop-off locations, dates, times, and any special requirements.
  • Communication Records: Records of phone calls, emails, and messages between you and our team.
  • Technical Information: If you visit our website, we may collect your IP address, browser type, and device information through cookies and similar technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage your taxi bookings
  • To communicate with you about your bookings
  • To provide customer support and respond to enquiries
  • To improve our services and website
  • To comply with legal obligations
  • To prevent fraud and ensure the security of our services

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract: To fulfil our contract with you when you book a taxi.
  • Legitimate Interests: To improve our services and communicate with you.
  • Consent: For marketing communications, where applicable.
  • Legal Obligation: To comply with legal requirements.

5. Data Sharing

We do not sell your personal information. We may share your data with:

  • Our drivers, to complete your journey
  • Service providers who help us operate our business (e.g., email services, website hosting)
  • Law enforcement or regulatory authorities, where required by law

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for 6 years for accounting and legal purposes.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data in certain circumstances.
  • Restriction: Request restriction of processing in certain circumstances.
  • Portability: Request transfer of your data to another service.
  • Objection: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your browsing experience. For more information about how we use cookies, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: